FAQs

COMMONLY ASKED QUESTIONS

Q: How does your reward system work?

A: By signing up for a Level Up EXP card, you are given the following discounts:

  • 15% off used games & accessories
  • 15% off graphic novels and trade paperbacks
  • For every $300 spent, you receive $20 in a courtesy gift certificate, useable in-store or online

Q: I used a $20 reward gift certificate and had to return the item I used it on. However, I didn’t get the $20 back, neither as cash nor as a gift certificate. What’s going on?

A: The $20 reward gift certificate is a one-time use and is non-refundable. Even if you needed to cancel or return your order, you will only be refunded the total you paid AFTER utilizing the $20 reward gift certificate. We do not refund the $20 reward in either cash or store credit form.

Q: What is a “pull box” and how does it work?

“Pull Customers” refers to customers with subscriptions to comic books, who receive specific issues of series each week in their “pull box”.

The pull customer discount is as follows;

  • For every 1 to 5 comics purchased, 10% off.
  • For every 6 to 15 comics purchased, 15% off.
  • For more than 16 comics purchased, 20% off.

 

ONLINE PURCHASES

Q: How do I take an item out of my cart?

A: When viewing your cart you can click on the minus (-) symbol next to the number of items in the cart (image here) until the numer is brought down to zero, when this happens the page will reload to take the item out of your cart.

Q: How do I use a Gift card or Discount code?

(image here) A: You can fill this information out anytime during checkout by putting the code in the box right below the information of the item(s) you are purchasing on the right hand side of the checkout screen. Discount codes can be applied whenever but gift cards will only be available to apply at the payment screen.

 

TROUBLESHOOTING RETRO GAME CONSOLES

  1. All I get is a black screen and the game won’t turn on. What’s wrong?

A: Cartridge based consoles (ex., Nintendo Entertainment System, Super Nintendo, Sega Genesis, Nintendo 64) do not have error screens. If there is a problem, you will only get a black screen and no message or indication as to what might be causing the problem.

The majority of the time, this means that the cartridge has dust or dirt on it. Very rarely do cartridge games cease to work entirely - they do not go “bad”, they just get dirty. You might remember blowing into an old cartridge to get them to work; we recommend taking a Q-tip and some isopropyl/Rubbing Alcohol (found at a nearby CVS or drugstore) and cleaning the pins of the cartridge (ie., the part that connects to the console itself). This will usually clean the game enough to get it to work, but you may need to try more than once.

If afterwards you still experience problems, only then will it be likely a problem with either wire or the system itself.

Q: Why does my Nintendo only sometimes work?

A: We like to joke that “Nintendos work as well as they ever did, which they did not”. The NES had these same concerns even brand new in 1985 and simply does not work as reliably as modern game consoles. You may need to clean your games (see above) or try multiple games in order to diagnose what the problem is. We thoroughly test every system that comes through our doors before we sell it to make sure that they can play games. Some older systems, like the NES, may require some extra effort now and again. Please keep this in mind before purchasing a retro system.

Q: How do I get my old system to play on my new TV?

A: First you need to be sure of what hookups your television has. Check either the back or sides of your television - you want to see if your TV has either Composite (Red-Yellow-White) or Component (Red-White-Blue-Green) inputs. Most retro systems can be made to work with one or both of these two hookups. If your television only has HDMI ports (some very modern televisions do), you will need to purchase an adaptor. Please consult your TV manual for more information on specific settings.

Please refer to our Instructions on Hooking Up Retro Game Consoles for more information on how to do this.

Q: Why won’t my light gun work?

A: Light guns - such as the NES Zapper, the Genesis Justifier, or the SNES Super Scope - will only work on old CRT/”tube” televisions. Modern LCD and plasma televisions are too sophisticated and fast for the guns to work. You will need an old television in order to play games that require those accessories, such as the example below;

Q: Why won’t my Retron 3/FC2/Reproduction “clone” system play a certain game? It plays other ones just fine!

A: A very small amount of games, due to either how they were programmed or the type of motherboard they used, simply will not work on “clone” systems. These games include the following;

NINTENDO ENTERTAINMENT SYSTEM - NES - “ORIGINAL NINTENDO”

  • Bandit Kings of Ancient China
  • Castlevania III: Dracula's Curse
  • Cheetahmen II
  • Challenge of the Dragon
  • Crystal Mines
  • Dirty Harry
  • Gauntlet
  • Gemfire
  • Jordan vs Bird: One on One
  • Laser Invasion
  • L'Empereur
  • Mad Max
  • Nobunaga's Ambition II
  • Paperboy
  • Pipe Dream
  • Rad Racer II
  • Romance of the Three Kingdoms II
  • The Krion Conquest
  • Uncharted Waters
  • WWF King of the Ring
  • WWF WrestleMania Challenge 

SUPER NINTENDO - SNES

  • The Incredible Crash Dummies
  • Batter UP
  • E.V.O.: Search for Eden
  • Street Fighter 2 Alpha
  • Star Ocean.
  • Kirby Super Star
  • Super Mario RPG: Legend of the Seven Stars
  • Super Bomberman 2
  • Super Scope 6
  • Terminator: Arcade
  • Metal Combat

Q: The red light on the front of my Nintendo keeps flashing and the screen is showing a bunch of colors. What’s up with that? 

A: This is an indicator that there is a faulty connection between the 72-pin connector in your system and the pins on your game cartridge. We offer a repair service to replace the pins in your Nintendo for you or you can find guides on the internet to learn how to replace them yourself.

Q: I’ve tried all these things and my game system still doesn’t work!

A: Sadly, sometimes this is the case. Some of these systems are more than thirty years old and the reality is their hardware does break down over time. We do our best to test the condition of every system we sell and repair or replace parts as we can, but sometimes there’s nothing that can be done. Please be aware that, in rare cases, the system might just die on you and there is nothing that can be done but replace it.